Privacy Policy

1. Who We Are

Volumetric Machinery, LLC is a machinery sales and support company based in Los Angeles, California, USA. We are the exclusive North American sales, applications, and support partner for NEOTEK Machines, including the EliteDress superabrasive wheel dressing machine. We serve business customers (tool & cutter grinding shops, carbide tool manufacturers, and CNC grinding facilities) across the United States, Canada, and Mexico.

2. Information We Collect

Information you provide to us

The Site does not contain account registration or online forms that store data on our servers. When you choose to contact us by email, phone, or through a social or professional network such as LinkedIn, we receive the information you provide, which may include:

• Your name, job title, and company name
• Business email address, phone number, and mailing or shipping address
• Details about your grinding equipment, wheel types, applications, and project requirements
• Any other information you choose to share in your communications with us

Information collected automatically

Like most websites, our hosting provider automatically records standard server log data when you visit the Site, such as your IP address, browser type, device type, operating system, referring page, pages viewed, and date/time of access. This information is used for security, troubleshooting, and aggregate traffic statistics.

Cookies and similar technologies

The Site itself does not set tracking cookies. However, third-party services embedded in or linked from the Site may set their own cookies or use similar technologies, including:

• Google Fonts — used to load web typography; Google may log requests for font files.
• YouTube — embedded product videos are served by YouTube (Google) and may set cookies when played.
• Advertising and analytics tags — we may use the LinkedIn Insight Tag, Google Analytics, or similar tools to measure how visitors reach and use the Site and to measure the effectiveness of our advertising. These tools may collect your IP address, device and browser information, pages visited, and (where you are logged in to the respective platform) may associate your visit with your account on that platform.

You can control or delete cookies through your browser settings. Disabling cookies will not prevent you from using the Site.

3. How We Use Information

We use the information described above to:

• Respond to quote requests, technical questions, and support inquiries
• Prepare proposals, process orders, and coordinate delivery, installation, warranty, and spare-parts support
• Communicate with you about products, services, and updates that are relevant to your business
• Operate, secure, and improve the Site
• Measure the reach and effectiveness of our marketing, including advertising on LinkedIn and other platforms
• Comply with legal obligations and enforce our agreements

4. Advertising and Marketing

We advertise our products on professional and search platforms, including LinkedIn. These platforms may use information they collect (including information collected through tags on our Site) to show you our advertisements and to report on advertising performance to us in aggregated form. We do not sell your personal information.

To manage advertising preferences on LinkedIn, visit your LinkedIn account’s Advertising settings. For Google services, visit Google Ads Settings. You may also opt out of interest-based advertising from participating companies via the Digital Advertising Alliance or the Network Advertising Initiative.

If you receive marketing emails from us, you may opt out at any time by replying with “unsubscribe” or by contacting us using the details below. We will continue to send transactional messages related to your orders or support requests.

5. How We Share Information

We do not sell, rent, or trade your personal information. We share information only as follows:

• Manufacturer and logistics partners — with NEOTEK Machines and shipping, installation, or financing providers as needed to fulfill your order or support request.
• Service providers — with vendors that help us operate our business, such as web hosting, email, and advertising/analytics platforms, who are permitted to use the information only to provide services to us.
• Legal requirements — when required by law, regulation, legal process, or to protect the rights, property, or safety of Volumetric Machinery, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of all or part of our business.

6. Data Retention

We retain business contact and correspondence records for as long as needed to serve you as a customer or prospect, to meet warranty, accounting, and legal obligations, and to resolve disputes. Server logs are retained by our hosting provider for a limited period according to their standard practices.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, use, or disclosure. The Site is served over HTTPS. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, or to object to certain processing. These rights may include those under the California Consumer Privacy Act (CCPA/CPRA), Canada’s PIPEDA, Mexico’s LFPDPPP, and the EU/UK GDPR. To exercise any of these rights, contact us using the details below. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.

California residents: We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under California law, and we have not done so in the preceding 12 months.

9. International Visitors

The Site is operated from the United States. If you access the Site from Canada, Mexico, or elsewhere, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

10. Children’s Privacy

The Site is intended for business audiences and is not directed to children under 16. We do not knowingly collect personal information from children.

11. Third-Party Links

The Site contains links to third-party websites and platforms (for example, LinkedIn, YouTube, and industry directories). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective date” above indicates when it was last revised. Material changes will be posted on this page.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:

Volumetric Machinery, LLC
Attn: Privacy — Andrew Walenta
Los Angeles, California, USA
Phone:
Email:

For general sales and support inquiries, please visit our Contact page.